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Home Staging Network Store
- Refund Policy
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We believe that you will be delighted with your product but there
may be occasions where you feel it necessary to return an item. We
aim to keep the process as simple as possible and these terms do
not affect your statutory rights.
We will try to attend to all returns as soon as practically
possible.
Please note that product returns are not able to be accepted in
person at our office address.
Unwanted Products
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Our
policy is to ensure that you are satisfied every time you
place an Order with homestagingconsultants.co.uk. If you are
unhappy with an item when you receive it or if you simply
change your mind please return it to us within 30 days, with
the despatch note, having taken reasonable care of it and in
an unused state complete with packaging and all components,
and we will refund you the price you paid for that product
(excluding P&P).
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We
will make the refund directly to the credit/charge card used
to place the original order within 30 days or earlier once
we have inspected the returned item and are satisfied that
it has been returned to us in the condition it was in when
delivered to you.
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You
will only have to pay for the return postage of the
Products.
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This
does not affect your statutory rights.
Faulty Products
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We
try to select and package the Products as well as possible
to ensure they arrive in good condition. However, if a
Product arrives damaged or with defects, or is not what you
Ordered, we will replace it free of charge or provide a full
refund as appropriate, if you return the Product to us at
the postal address below within 30 days of receipt.
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In
these circumstances we will also pay you the cost of the
return postage. Please obtain a proof of posting certificate
from your Post Office to enable us to process the refund for
your return postage costs.
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For
help with items later than 30 days after your initial
purchase please email us at support@hsc-design.com
for more information.
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This
does not affect your Statutory Rights.
Returning Unwanted or Faulty Products
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Please
contact us by telephone (on 0113 2059338) or email (at support@hsc-design.com
to inform us of your wish to return Products.
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We
may allocate you with a Returns Code which should be
included with the package to improve processing of your
return.
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We
may also advise you how to send the item back to us.
Occasionally items may have to be picked up by a courier
service.
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Otherwise,
please use a secure delivery method which requires a
signature upon receipt (such as via Royal Mail First Class
Recorded Delivery) and return to:
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| HSC-Design.com Customer Returns |
| 3rd Floor |
| White Rose House |
| 28a York Place |
| Leeds |
| West Yorkshire |
| LS1 2EZ |
| UK |
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- You will be responsible for the returned Products until
they reach us.
Unwanted Products - European Distance Selling Regulations
(DSRs)
By law, consumers in the European Union have the right to
cancel a contract for the purchase of an item within seven
working days of the day after receipt of the order.
If you wish to cancel your order under the DSRs we ask you to
please notify our Customer Service team quoting your name and
order number:
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by email at support@hsc-design.com or
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by telephone on 0113 2059338 or
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by post to our registered address address (see below)
We will then arrange for you to be refunded accordingly.
Where you are cancelling your order within this cooling-off
period we will refund the cost of the item and the cost of
sending the item to you as follows:
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where
you are returning an item that was part of a larger order,
we will refund any specific delivery charges that you
incurred for that item over and above our Standard Delivery
rate.
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where
you are returning your entire order, we will refund the
Standard Delivery charge incurred.
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where
we collect an item from you, we reserve the right to recover
the costs of collection from you.
We will not refund the cost of returning the item to us and for
other services provided to you in connection with your purchase
such as Express Delivery, UNLESS you are returning the item to
us because of an error on our part (or because it is defective)
under our 30-day Money-back Policy above.
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